{"id":4019,"date":"2024-10-27T15:14:01","date_gmt":"2024-10-27T13:14:01","guid":{"rendered":"https:\/\/vyshegrad.kiev.ua\/terms-and-conditions\/"},"modified":"2025-11-21T13:09:23","modified_gmt":"2025-11-21T11:09:23","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/vyshegrad.kiev.ua\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

[vc_row][vc_column][vc_separator color=”mulled_wine” style=”shadow” el_width=”70″ css=””][vc_column_text css=””]<\/p>\n

Rules of stay in the hotel complex Vyshegrad<\/span><\/h2>\n

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1. Check-in at the Vyshegrad Hotel Complex takes place upon<\/strong> presentation by the Guest of a passport<\/strong> or identity document (passport of a citizen of Ukraine; passport of a citizen of Ukraine for traveling abroad; residence permit of a person residing in Ukraine and not a citizen of Ukraine; national passport of a foreigner; birth certificate for minors under 16 years of age; personal ID; military ID; Diya; driver’s license)<\/span> and making 100% payment for the entire period of stay at the Visegrad Hotel Complex<\/strong> (hereinafter referred to as the “Complex”).<\/span><\/p>\n

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2. Check-in time from 14:00 – check-out time until 12:00 local time.<\/span><\/p>\n

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3. In case of arrival later than the stated date, the amount of unused service by the Guest is not subject to compensation.<\/span><\/p>\n

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4. Payment for the stay is made in accordance with the current tariffs for the time of stay in the complex for the entire declared period.<\/span><\/p>\n

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5. Payment for additional services is made in full according to the approved price list.<\/span><\/p>\n

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6. Children under the age of 5 years with parents are not charged additionally – no extra bed is provided. Children over 5 years old are charged in full according to the approved price list. <\/span><\/span><\/p>\n

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7. Early check-in\/late check-out fee:<\/span><\/p>\n

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7.1. Early check-in fee:<\/strong><\/span><\/p>\n

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– 50% of the cost of all rooms for one (1) billing day, in case of check-in during the day 8:00-14:00.<\/span><\/strong><\/span>
– 100% of the cost of all rooms for one (1) billing day, in case of check-in before 8:00 am.<\/span><\/strong><\/span>
– Breakfast is included in the price of early check-in.<\/span><\/strong><\/span><\/p>\n

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7.2. Late check-out fee:<\/strong><\/span><\/p>\n

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– 50% of the cost of all rooms for one (1) settlement day, in case of check-out during the day 12:00-18:00.<\/span><\/strong><\/span>
– 100% of the cost of all rooms for one (1) billing day, in case of check-out later than 18:00 pm.<\/span><\/strong><\/span><\/p>\n

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8. Only by prior arrangement and subject to availability of vacant rooms in the complex, the Guest may extend his\/her stay. The complex has the right to refuse the Guest’s stay without giving any reason or explanation. <\/span><\/span><\/p>\n

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9. The Guest must inform the administration at the Reception of the complex about the change of the agreed date and time of arrival\/check-out no later than 24 hours before the estimated time.<\/span><\/p>\n

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10. In case of early departure or no-show, the refund is made under the following conditions:<\/span><\/p>\n

10.1.When the Guest provides the original application (written by hand) for a refund. <\/span> Upon receipt of the correctly completed original of the refund application, the funds will be returned to the Guest’s account from which the payment was made. Depending on the peculiarities of the bank’s work, the operation of returning funds to the card or current account may take up to 3 banking days. <\/span><\/span><\/p>\n

10.2. If the Guest notifies about the cancellation of the reservation due to Force Majeure (circumstances of force majeure), which objectively make it impossible to fulfill obligations – floods, fires, earthquakes, etc.<\/span><\/span><\/p>\n

10.3. In case of changing the length of stay of the Guest who is already staying at the hotel and reduces the length of stay, the funds are not refundable.<\/span><\/span><\/p>\n

10.4. The guest can leave funds on the deposit of the complex and use them for any other service.<\/span><\/span><\/p>\n

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11. In the interests of your own safety, we recommend that you do not invite strangers to your room\/cottage.<\/strong> In case of inviting such people, the Guest is fully responsible for the consequences.<\/span><\/span><\/p>\n

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12. Please take care of the property of the complex.<\/strong> In case of intentional\/unintentional damage\/loss of the property of the complex, payment is charged according to the approved price list, which can be found below.<\/span><\/p>\n

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13. We recommend keeping valuables in a safe.<\/strong> In the absence of a safe in the room\/cottage, the Guest can leave valuables in the safe located at the Reception desk. The administration of the complex is not responsible for things left not in the safe at the hotel reception.<\/strong><\/span><\/p>\n

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14. Please be respectful of other Guests, do not make noise in the rooms\/cottages after 23:00<\/strong>.<\/span><\/p>\n

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15. Smoking of tobacco products and hookah is prohibited in the rooms\/cottages.<\/strong><\/span><\/p>\n

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16. Fire safety and sanitary hygiene rules must be observed. It is forbidden<\/strong> to store flammable and explosive substances in the rooms\/cottages, as well as to use fireworks, crackers, confetti, streamers and any pyrotechnic products on the territory. In case of violation of fire safety rules, a fine of UAH 20,000 and an obligation to compensate for the damage caused.<\/strong><\/span><\/p>\n

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17. It is forbidden to bring\/bring food, alcoholic and non-alcoholic beverages purchased outside the territory of the complex.<\/span><\/p>\n

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18. When the air conditioner is on, for maximum cooling\/heating of the room and to prevent damage to the hotel property, please close the windows\/doors in the room\/cottage where the Guest resides.<\/span><\/p>\n

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19. When leaving the room\/cottage, in order to prevent\/damage property, as well as for personal safety, please close water taps, windows, turn off the light\/TV.<\/span><\/p>\n

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20. On the day of departure, to organize your departure and final payment for the services provided, please contact the administration at the Reception of the complex 30 minutes before the estimated time.<\/span><\/p>\n

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21. Pets are allowed in the rooms\/cottages for an additional fee of 500 UAH per day and subject to compensation by the Guest for damage to the property of the complex caused by the pet.<\/span><\/p>\n

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22. For safety reasons, active games of children (running and jumping), as well as bringing and using scooters, gyroscopes, bicycles are prohibited on the territory of the restaurant.<\/span><\/p>\n

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23. The fine for violation of the general rules of stay is UAH 5000.<\/span><\/p>\n

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24. The administration of the complex is not responsible for guests’ valuables left in the cars.<\/span><\/p>\n

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25. To make a reservation in the complex, you must provide contact information about the Guests (full name, contact phone number). Reservations are valid for one banking day from the date of invoice generation. In case 100% payment is not received by the hotel within the billing day, the reservation is canceled. <\/span><\/p>\n

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26. It is forbidden to use the fireplace in the Suite and VIP rooms for other purposes and to ignite it yourself.<\/span><\/p>\n

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27. In case of damage that leads to the suspension of the room\/cottage and makes it impossible to sell it the next day, a fine in the amount of the room\/cottage cost shall be paid.<\/span><\/p>\n

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28. In case of detection of respiratory diseases, the guest will be refused accommodation.<\/span><\/p>\n

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Price list for reimbursement of property in the Visegrad Hotel Complex<\/span><\/h2>\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\u2116<\/span><\/td>\nName<\/span><\/td>\nCost, UAH. if completely damaged <\/span><\/td>\n<\/tr>\n
1<\/span><\/td>\nWall sconce<\/span><\/td>\n1360,00<\/span><\/td>\n<\/tr>\n
2<\/span><\/td>\nTrash can for garbage<\/span><\/td>\n550,00<\/span><\/td>\n<\/tr>\n
3<\/span><\/td>\nWindow (double glazed)<\/span><\/td>\n6800,00<\/span><\/td>\n<\/tr>\n
4<\/span><\/td>\nEntrance doors<\/span><\/td>\n10000,00<\/span><\/td>\n<\/tr>\n
5<\/span><\/td>\nInterior doors<\/span><\/td>\n5000,00<\/span><\/td>\n<\/tr>\n
6<\/span><\/td>\nDispenser for toilet paper<\/span><\/td>\n1400,00<\/span><\/td>\n<\/tr>\n
7<\/span><\/td>\nSoap dispenser<\/span><\/td>\n650,00<\/span><\/td>\n<\/tr>\n
8<\/span><\/td>\nA ruff with a stand<\/span><\/td>\n550,00<\/span><\/td>\n<\/tr>\n
9<\/span><\/td>\nDoor lock<\/span><\/td>\n1100,00<\/span><\/td>\n<\/tr>\n
10<\/span><\/td>\nElectronic door lock<\/span><\/td>\n6000,00<\/span><\/td>\n<\/tr>\n
11<\/span><\/td>\nMirror in the room<\/span><\/td>\n2600,00<\/span><\/td>\n<\/tr>\n
12<\/span><\/td>\nMirror for the bathroom<\/span><\/td>\n1400,00<\/span><\/td>\n<\/tr>\n
13<\/span><\/td>\nBlanket<\/span><\/td>\n2000,00<\/span><\/td>\n<\/tr>\n
14<\/span><\/td>\nArmchair<\/span><\/td>\n8000,00<\/span><\/td>\n<\/tr>\n
15<\/span><\/td>\nKey\/fob Loss (mechanical)<\/span><\/td>\n500,00<\/span><\/td>\n<\/tr>\n
16<\/span><\/td>\nKey\/card Loss<\/span><\/td>\n300,00<\/span><\/td>\n<\/tr>\n
17<\/span><\/td>\nToilet bowl cover<\/span><\/td>\n2000,00<\/span><\/td>\n<\/tr>\n
18<\/span><\/td>\nBed<\/span><\/td>\n12000,00<\/span><\/td>\n<\/tr>\n
19<\/span><\/td>\nShower head for the shower<\/span><\/td>\n750,00<\/span><\/td>\n<\/tr>\n
20<\/span><\/td>\nPainting<\/span><\/td>\n1500,00<\/span><\/td>\n<\/tr>\n
21<\/span><\/td>\nMini-bar (refrigerator)<\/span><\/td>\n10000,00<\/span><\/td>\n<\/tr>\n
22<\/span><\/td>\nSingle mattress<\/span><\/td>\n4500,00<\/span><\/td>\n<\/tr>\n
23<\/span><\/td>\nDouble mattress for two people<\/span><\/td>\n7500,00<\/span><\/td>\n<\/tr>\n
24<\/span><\/td>\nMattress cover for the bed<\/span><\/td>\n1600,00<\/span><\/td>\n<\/tr>\n
25<\/span><\/td>\nPillowcase<\/span><\/td>\n250,00<\/span><\/td>\n<\/tr>\n
26<\/span><\/td>\nDamage to walls requiring cosmetic repairs<\/span><\/td>\n600,00<\/span><\/td>\n<\/tr>\n
27<\/span><\/td>\nDuvet cover<\/span><\/td>\n1860,00<\/span><\/td>\n<\/tr>\n
28<\/span><\/td>\nPillow<\/span><\/td>\n560,00<\/span><\/td>\n<\/tr>\n
29<\/span><\/td>\nBedspread (double bed)<\/span><\/td>\n2000,00<\/span><\/td>\n<\/tr>\n
30<\/span><\/td>\nThe sheet<\/span><\/td>\n1800,00<\/span><\/td>\n<\/tr>\n
31<\/span><\/td>\nTV remote control<\/span><\/td>\n1350,00<\/span><\/td>\n<\/tr>\n
32<\/span><\/td>\nSink<\/span><\/td>\n6000,00<\/span><\/td>\n<\/tr>\n
33<\/span><\/td>\nFace towel 40\/70<\/span><\/td>\n200,00<\/span><\/td>\n<\/tr>\n
34<\/span><\/td>\nTowel for feet<\/span><\/td>\n300,00<\/span><\/td>\n<\/tr>\n
35<\/span><\/td>\nLarge towel 140\/70<\/span><\/td>\n550,00<\/span><\/td>\n<\/tr>\n
36<\/span><\/td>\nTowel dryer<\/span><\/td>\n4000,00<\/span><\/td>\n<\/tr>\n
37<\/span><\/td>\nCeiling lamps (corridor, bathroom)<\/span><\/td>\n200,00<\/span><\/td>\n<\/tr>\n
38<\/span><\/td>\nCeiling lamps (room)<\/span><\/td>\n1700,00<\/span><\/td>\n<\/tr>\n
39<\/span><\/td>\nGlass for water<\/span><\/td>\n50,00<\/span><\/td>\n<\/tr>\n
40<\/span><\/td>\nGlass frosted for dental set<\/span><\/td>\n100,00<\/span><\/td>\n<\/tr>\n
41<\/span><\/td>\nHigh chair<\/span><\/td>\n3600,00<\/span><\/td>\n<\/tr>\n
42<\/span><\/td>\nTable<\/span><\/td>\n6500,00<\/span><\/td>\n<\/tr>\n
43<\/span><\/td>\nRack for shower<\/span><\/td>\n2100,00<\/span><\/td>\n<\/tr>\n
44<\/span><\/td>\n“Skirt” on the bed<\/span><\/td>\n800,00<\/span><\/td>\n<\/tr>\n
45<\/span><\/td>\nTV set<\/span><\/td>\n9500,00<\/span><\/td>\n<\/tr>\n
46<\/span><\/td>\nDressing table<\/span><\/td>\n5500,00<\/span><\/td>\n<\/tr>\n
47<\/span><\/td>\nBedside table<\/span><\/td>\n3200,00<\/span><\/td>\n<\/tr>\n
48<\/span><\/td>\nShower curtain<\/span><\/td>\n750,00<\/span><\/td>\n<\/tr>\n
49<\/span><\/td>\nToilet in the set<\/span><\/td>\n7000<\/span><\/td>\n<\/tr>\n
50<\/span><\/td>\nHair dryer<\/span><\/td>\n2500<\/span><\/td>\n<\/tr>\n
51<\/span><\/td>\nDressing gown<\/span><\/td>\n2500,00<\/span><\/td>\n<\/tr>\n
52<\/span><\/td>\nWardrobe<\/span><\/td>\n15000<\/span><\/td>\n<\/tr>\n
53<\/span><\/td>\nPenalty for smoking<\/span><\/td>\nnight of stay<\/span><\/td>\n<\/tr>\n
54<\/span><\/td>\nCleaning of feces and vomit<\/span><\/td>\nfrom 1000*<\/strong> and up<\/span><\/td>\n<\/tr>\n
55<\/span><\/td>\nCurtain\/blind<\/span><\/td>\n600-3000<\/span><\/td>\n<\/tr>\n
56<\/span><\/td>\nCurtain rod<\/span><\/td>\n2000<\/span><\/td>\n<\/tr>\n
57<\/span><\/td>\nDry cleaning<\/span><\/td>\nfrom 1000*<\/strong> per person<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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*<\/span> <\/strong>The price is approved after a full inspection of the room\/cottage by the maid<\/span><\/p>\n

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Privacy policy<\/span><\/h2>\n

Collection and use of personal data on the website vyshegrad.kiev.ua<\/span><\/p>\n

Personal data is information or a set of information about an individual who is identified or can be specifically identified using the website vyshegrad.kiev.ua, hereinafter referred to as the “Site”.<\/span><\/p>\n

The Website visitor may be asked to enter personal data to register a reservation on the Website or to receive feedback.<\/span><\/p>\n

After registering a reservation on the Site or after filling out the feedback form posted on the Site, it is considered that the visitor has agreed to the processing of his personal and contact information by the Site Administration. The Site Administration may store information about the connection, traffic, date and time of the visitor’s work on the Site. <\/span><\/p>\n

Personal data of visitors is used to ensure the exchange of information, relations in the field of advertising and communication in accordance with the laws of Ukraine: “On Protection of Personal Data”, “On Information”, “On Advertising”, “On Telecommunications”, “On Entrepreneurship”, “On Protection of Information in Information and Telecommunication Systems”, ND TZI 2.5-010-03 “Requirements for Protection of Web Page Information from Unauthorized Access”.<\/span><\/p>\n

Personal data of visitors can be stored for 3 (three) years.<\/span><\/p>\n

The Website records the domain name or IP address of the visitor’s computer, date of access, files (file name and URL), HTTP response code and the website from which the visitor came to the Website, the number of bytes transferred during the session.<\/span><\/p>\n

The Site uses cookies to support security features and their operation.<\/span><\/p>\n

Cookies also allow you to track violations of the privacy policy and the terms of use of the Site by visitors\/their devices.<\/span><\/p>\n

The Google Analytics system collects statistics on visits to the Site, such as pages visited, number of page views, information downloaded, domains of Internet service providers and countries of origin of visitors, as well as addresses of websites visited before and after the Site, etc.<\/span><\/p>\n

None of these actions are related to the visitor personally and are measured only in aggregate.<\/span><\/p>\n

The following information is automatically collected and stored:<\/span><\/p>\n

\u25cf domain name, IP address used to access the Website;<\/span>
\u25cf browser type and operating system;<\/span>
\u25cf date and time of your visit to the Website;<\/span>
\u25cf pages viewed;<\/span>
\u25cf if you have accessed the Site through a link from another site, the address of that site.<\/span><\/p>\n

Information about the traffic passing through the network, e-mail, and visitor’s activity on the Internet on the Site is protected in accordance with the law. This means that the Website Administration cannot interfere with the secrecy of telecommunications. <\/span><\/p>\n

The Website Administration shall have the right to provide any personal information of the Website visitors at the request of law enforcement authorities, by court order\/decision or other legal procedures, or at any other legitimate request in accordance with the current legislation of Ukraine.<\/span><\/p>\n

The Site Administration shall not be liable for any lost profits, lost profits, loss of data, or any other losses of the Site visitors, if any, incurred while using the Site. The Website visitor uses the Website at his\/her own risk. Neither the Site Administration nor any other party involved in the creation, production or maintenance of the Site shall be liable for direct, indirect or incidental damage that has ever been caused and that was caused by the fact that the visitor had access to the Site, used it, even if the visitor was warned of the possibility of such damage and losses. <\/span><\/p>\n

The Website Administration does not warrant or represent that the use of the material provided on the Website will not harm the interests of third parties.<\/span><\/p>\n

All rights to the content of the Site belong to Victoria 2025 LLC and are used only with the consent of the Copyright Holder, i.e. Victoria 2025 LLC. This Site as a whole and its individual elements are protected by the Law of Ukraine “On Copyright and Related Rights”, other acts of the current legislation of Ukraine and international treaties. <\/span><\/p>\n

[\/vc_column_text][vc_separator color=”mulled_wine” style=”shadow” el_width=”70″ css=””][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_separator color=”mulled_wine” style=”shadow” el_width=”70″ css=””][vc_column_text css=””] Rules of stay in the hotel complex Vyshegrad 1. Check-in at the Vyshegrad Hotel Complex takes place upon presentation by the Guest of a passport or identity document (passport of a citizen of Ukraine; passport of a citizen of Ukraine for traveling abroad; residence permit of a person residing […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"loftloader_page_shortcode":"","footnotes":""},"class_list":["post-4019","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vyshegrad.kiev.ua\/en\/wp-json\/wp\/v2\/pages\/4019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vyshegrad.kiev.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vyshegrad.kiev.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vyshegrad.kiev.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vyshegrad.kiev.ua\/en\/wp-json\/wp\/v2\/comments?post=4019"}],"version-history":[{"count":5,"href":"https:\/\/vyshegrad.kiev.ua\/en\/wp-json\/wp\/v2\/pages\/4019\/revisions"}],"predecessor-version":[{"id":4392,"href":"https:\/\/vyshegrad.kiev.ua\/en\/wp-json\/wp\/v2\/pages\/4019\/revisions\/4392"}],"wp:attachment":[{"href":"https:\/\/vyshegrad.kiev.ua\/en\/wp-json\/wp\/v2\/media?parent=4019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}